Webcast – Best Practices in Engagement and Loyalty

Topic: Best Practices in Engagement and Loyalty
Recording date: Thursday, October 29, 2015 2:00 pm

Duration: 59 minutes
Description: A recent HRG research study reveals that 70% of global organizations now offer their customers the option of interacting through multiple channels. This shift reflects customer demand, preference and expectation of anywhere, anytime, any-channel support. Providing customers a seamless, blended experience should be an organizational goal for all customer-centric companies.
Leslie Ament discusses best practices and trends in customer engagement that foster customer loyalty and enhanced ROI.

 

During this webcast, we will:
• Discuss how companies are increasing customer engagement through services and applications such as mobile, WebRTC, chat, SMS messaging, screen sharing/co-browsing and video and translation services.
• Review the changing priorities of monitoring and responding to customers on social media.
• Pinpoint how to identify the most qualified people and best information resources to optimize response to customer inquiries.

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Recording date: Thursday, October 29, 2015 2:00 pm

Webcast – Best Practices in Engagement and Loyalty was last modified: by