Unified Agent Desktop for Zendesk

Improve agent productivity and save with voice and chat in Zendesk

  • COMPLETE ZENDESK INTEGRATION

Pop tickets, dial people in one click, post call history on tickets automatically

  • ANY BROWSER

Simplify deployment with Chrome, Firefox, IE or Safari, no extensions are required

  • ANY PHONE

Use supplied optional softphone extension or a PSTN phone (dial in and stay on the line or have system dial the number) all options keep the call going when browser is restarted, all use the same controls on the web widget

  • ANY CHAT

Chat, SMS, Social messaging with Facebook, WeChat, LINE and Telegram (all priced as an inexpensive option) along with internal chat. Chat and messaging are pushed to desktop using multimedia skills-based distribution. Multiple chat sessions on agent

  • UNIFIED SUPERVISION

Supervisor role, in addition, gets real-time stats, call monitoring and grading along with team messaging right from Zendesk

Why Wait?

We are happy to answer questions and discuss specific workflows and requirements on a live presentation online, or set up a pilot project to trial the solution without paying any license fees

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