Zendesk Chat in Contact Center

zendesk-unified-agent-desktopBright Pattern comprehensive call center software solution now features text messaging in Zendesk.

Wide Support of Chat Channels in Zendesk

Zendesk chat integration offers chat, SMS, Facebook Messenger and other mobile messaging apps as one of the channels in a multichannel contact center.

Multichannel Routing with Phone Calls and Other Media

Our Zendesk live chat is pushed to agents along with telephone calls, emails and contacts via other media. The multichannel routing we employ is based on agent capacity model that allows distribution of multiple chats and other media channels concurrently for the same agent.

Bots for Identification and Self-Service

The integration features automation and self-service together with Zendesk live chat. The text messaging scenarios are empowered with access to Zendesk API and are used to automatically identify customers and provide self-service. Drag-and-drop scenarios make it easy to build Zendesk chat bots backed by live people.

zendesk chat bot scenario

Make sure to check our other Zendesk Integrations.

Why Wait?

We are happy to answer questions and discuss specific workflows and requirements on a live presentation online, or set up a pilot project to trial the solution without paying any license fees

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