Zendesk Phone Integration

Optimize agent on-the-phone workflows with Bright Pattern’s Zendesk phone integration

IDENTIFICATION

Identify callers by phone or ticket number, prioritize them based on their Zendesk data

SELF-SERVICE AND AUTOMATION

Create tickets from after-hours voicemails, read ticket status and close tickets over the phone automatically

UNIFIED AGENT DESKTOP

Built-in softphone, screen pop, click to call, activity history, and a very convenient user interface

SKILLS-BASED QUEUE

Volume peaks need less agents with queueing; precision routing minimizes transfers; phone calls override chats

Why Wait?

We are happy to answer questions and discuss specific workflows and requirements on a live presentation online, or set up a pilot project to trial the solution without paying any license fees

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