Contact Center Software Pricing

  • IVR, Skills-based ACD
  • Visual call flow
  • Predictive dialing
  • Recording, grading, surveys
  • Real time supervision, campaigns, wallboards
  • Customizable reporting with delivery automation
  • Results export automation
  • Data capture APIs
  • Softphone for Windows / Mac
  • Pre-built CRM integrations*
    available for an additional fee
  • Dynamic Agent Scripting*
    available for an additional fee
  • Rich web chat, email & SMS
  • Email routing, push and pull
  • Mobile engagement
  • Omnichannel routing
  • Omnichannel desktop
  • Omnichannel reporting
  • WFM Integration*
    available for an additional fee
  • Work item routing
  • Screen recording
  • Advanced Scorecards
  • Social Messengers
  • Tailored CRM integrations
  • Business Intelligence
  • Active-Active Disaster Recovery
  • Global Overflow
  • Global Follow-the-Sun
  • Speech Analytics Integration

VOICE SELECT

$70agent / month
(billed annually)

PROFESSIONAL

$100agent / month
(billed annually)

PREMIUM

$140agent / month
(billed annually)

ENTERPRISE

Low One-Time Set-Up Fee

Includes 45 hours of services for workflow implementation and training:

  • Discovery and Design Workshop
  • Configuration and Customization to customer requirements
  • Testing and Evaluation
  • Agent and Supervisor Training
  • Administration Mentoring & Knowledge Transfer

Why Wait?

We are happy to answer questions and discuss specific workflows and requirements on a live presentation online, or set up a pilot project to trial the solution without paying any license fees

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