Inbound Contact Center Brochure

We are glad that you are interested in ServicePattern Inbound Contact Center. After you fill in the short form on the right, you’ll be taken directly to a PDF that you can print or download. It contains a wealth of information on the many unique features that we offer that are designed to help your inbound contact center meet and exceed your goals. Here are a few examples:

  • Starting with customer IVR responses, our skills-based routing connects callers to the right agent the first time, every time.
  • Easy and natural escalations move challenging cases quickly to resolution and satisfaction.
  • Priority levels allow you to reward your top customers with reduced waiting times.
  • With advanced estimated waiting times functionality, ServicePattern allows you to not only tell the person on hold how long will be their wait but to also make decisions early in the call based on this key customer satisfaction metric.
  • Easily offer customer satisfaction surveys after each call.
  • Analyze survey results and access grading reports by service, team, and agent.
  • The ServicePattern built-in IVR ties directly to the call-routing system for accurate and reliable routing for every call and scenario.
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