Tailored program for BPOs delivers the ServicePattern fault tolerant high availability, solution paired with mobile customer care feature suite and professional services.
Bright Pattern, a leading provider of next generation cloud contact center solutions, announced today a new program tailored specifically for Business Process Outsourcers (BPOs).
Some highlights of the program, which spans technology, packaging and service, are:
- Public, private, hybrid cloud contact center deployment models as well as a ‘white label’ option for qualified outsourcers.
- Advanced contact center technology with the Rich Contact Experience mobile customer care feature suite to enable outsourcers to attract and establish long-term relationships with the largest brands.
- Deployment and optimization services from a dedicated professional services team comprised of veteran contact center experts.
“The outsourcer marketplace is more competitive than ever,” said Konstantin Kishinsky, CEO of Bright Pattern, “and BPOs are demanding technology solutions that enable them to offer highly differentiated services to win new client business, and, ultimately, improve the customer experience for the end-user. This program responds to those needs.”
Bright Pattern’s cloud contact center platform, ServicePattern, with the Rich Contact Experience mobile customer care feature suite is designed specifically for mission critical inbound customer care environments.
Interested parties should contact Bright Pattern immediately at +1(855) 507-0603
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About Bright Pattern
Bright Pattern offers the next generation of cloud contact center and customer experience management solutions. With the ServicePattern platform, architected from the ground up as a cloud-based service, Bright Pattern offers the right blend of enterprise-grade functionality, reliability, and scalability not otherwise available in the industry. For more information, visit http://www.brightpattern.com