Bright Pattern’s one-of-a-kind solution for inbound, outbound, blended and web-centric contact centers honored for exceptional innovation.
San Bruno, CA (PRWEB) January 28th, 2014
Bright Pattern, the only provider of next generation cloud contact center software, announced today that TMC, a global, integrated media company, has named ServicePattern a CUSTOMER 2014 Product of the Year Award winner.
Konstantin Kishinsky, CEO of Bright Pattern, on receiving the award, said, “It’s very satisfying to receive industry recognition for what we know is a truly superior product, with far greater capability than anything on the market today. No other vendor can offer the same combination of cloud-based benefits and the traditional security, reliability, and scalability features that the modern contact center expects.”
ServicePattern is the only next generation cloud contact center solution on the market providing a complete mix of enterprise-grade functionality, reliability, and security, including private, public and hybrid deployment models. The solution enables multichannel contact centers around the world, supporting thousands of agents.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor ServicePattern with a 2014 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “ServicePattern has proven deserving of this elite status and I look forward to continued innovation from Bright Pattern in 2014 and beyond.”
The 16th Annual Product of the Year Award winners are published in the January/February 2014 issue of CUSTOMER magazine.
About Bright Pattern
Say goodbye to overly complex and costly contact center infrastructure. Bright Pattern offers the next generation of cloud-based contact center and customer experience management solutions. With flip-the-switch activation, you can deploy in days and make changes in minutes. As a unified, fully featured multichannel solution, our ServicePattern™ platform helps you manage the complete life cycle of customer experience. Architected from the ground up as a cloud-based service, Bright Pattern offers the right blend of enterprise-grade functionality, reliability, and scalability not otherwise available in the industry. For more information, visit www.brightpattern.com.