IVR Self-Service and Automated Notifications

Our feature-rich IVR supports effective self-service as it allows you to identify callers and to collect relevant data for precise routing, segmentation, and prioritization.

  • A built-in client database allows quick and easy access to customer data.
  • Integrated access to salesforce.com data supports agent ability to handle customer needs quickly.
  • Fetch data from any URL without opening a separate window.
  • Handle diverse customers and regions with included multi-lingual prompts.
  • Get going fast with prompts that are auto-generated during development.
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