ServicePattern Independent Product Evaluation

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  • 2000+
  • 500-1999
  • 250-499
  • 100-249
  • 50-99
  • 10-49
  • 1-9

GetApp is an independent, free, marketplace to help businesses discover and evaluate software and other applications for their needs. GetApp conducted a product evaluation of our next generation cloud contact center software, finding that, “Bright Pattern’s ServicePattern is a powerful, flexible and cost-effective next-generation cloud-based contact center platform for effective customer service management. It is an integrated, multi-channel platform that empowers frontline agents and supervisors and helps companies manage the complete cycle of customer experience.”

  • Support for blended contact centers, including web chat and social media
  • An architecture that supports all channels equally, unifying the customer experience
  • A fully scalable solution, supporting a few agents, or 5,000
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