ServicePatternTM represents the next generation, high-performance, cloud contact center. It offers a fusion of voice, web, social media, and skills-based routing with a unified architecture and convenient controls to provide efficient and effective customer service and support. ServicePattern offers unique advantages for everyone who uses it, or is served by it.
Blended Contact Centers
In reality, no contact center these days is exclusively ‘inbound’ or ‘outbound.’ Nominally ‘inbound’ agents will need to make outbound contacts, and contact center managers need the flexibility to reassign agents to different campaigns as the business environment changes. Blended contact centers are the norm. ServicePattern inherently supports blended contact center operations on a single cloud-based platform, with native support for channels other than voice.
Unified Customer Experience
A clear view of customer experience across multiple channels is a unified view. One that allows you to easily analyze engagement metrics, and quickly capitalize on new insights. That could mean anything from identifying ways to improve customer engagement processes to segmented customer profiles that highlight your most profitable customers, or those most receptive to up-sell offers.
Want more details?
- Download our 2-page cloud contact center brochure.