Empowered customers

Empowered customers can be your best friend or worst enemy. ServicePattern allows you to interact on the channel they choose. Plus, surveying isn’t an afterthought, it’s built right in. And feedback, monitoring, and reporting operates across channels for true performance insights.

Productive agents

With existing solutions, customer service representatives juggle a dizzying array of inconsistent applications that hardly integrate on a good day. Like a world-class sports car, ServicePattern not only has all of the features within reach, but it is a joy to drive.

Highly effective supervisors

Empowered with effective agents and the smooth-running ServicePattern platform, supervisors can spend more time managing queues and proactively improving agent performance.

Responsive campaign operators

Big improvements are possible when campaign operators graduate from a lumbering batch process to real-time reports followed by real-time changes.

Dynamic service managers

An empowered service manager is an effective and efficient service manager. With ServicePattern’s web-based graphical UI, they can make changes easily.

Efficient salesforce.com users

Since we built ServicePattern on a philosophy of easy access to all relevant data, it is super-easy to access customer data stored in salesforce.com.