The contact center is becoming more complex, and potentially harder to manage. Apart from simply delighting customers, there’s an increasing demand to monetize the mountains of data that originate with the contact center, and which grow exponentially with each added engagement channel. this data can help identify the most profitable customers, and those most susceptible to upsell, cross-sell or discount offers. the trick is getting the data out of the contact center and into a form that provides actionable business intelligence.
- Enjoy a full 360-degree view of customer engagements
- State-of-the-art cloud contact center technology provides multichannel support
- A unifying contact center platform helps monetize customer experience data