Year: 2015

Bright Pattern today announced an update to their call center software that extends Zendesk, Inc.’s leading cloud-based customer service platform with omnichannel cloud contact center capabilities. Bright Pattern’s omnichannel cloud contact center service helps companies to reduce costs of customer engagement and increase customer satisfaction by leveraging rich communication channels, cloud technologies, and extensive domain expertise. The Zendesk […]Continue reading

Bright Pattern, a leading provider of omnichannel contact center software, and ItyX’s, a leader in AI-based self-learning process automation software, team up to deliver the ultimate contact center system of the future that does the mundane bits automatically while letting people focus on interesting work. San Bruno CA, USA and Cologne, Germany [date] Bright Pattern, […]Continue reading

Bright Pattern, Inc, a leading provider of rich contact center software as a service has announced that an in-sourced domestic business process outsourcing (BPO) provider with attention to detail and service quality has selected Bright Pattern as their cloud contact center software service provider. Over 150 representatives are now using Bright Pattern’s technology daily to […]Continue reading

Bright Pattern and Nexmo now offer businesses the capability to provide live customer service over WeChat social messaging app. WeChat is now available on a communications channel in the Bright Pattern’s contact center platform’s omnichannel lineup along with voice, text, SMS, e-mail and video. “Mobile devices offer an easy access to a wide spectrum of […]Continue reading

Bright Pattern was mentioned by Gartner Inc, in the Magic Quadrant for Contact Center Infrastructure report, published May 22, 2014.The report shows Bright Pattern’s partner, Aspect Software, in the visionaries’ quarter having aggressively grown their hosting and managed service revenues.  They have entered the cloud contact center space with their Zipwire offering.  The Zipwire The […]Continue reading

Bright Pattern is now using WebRTC in its Rich Contact Experience technology, shortening resolution times with the use of concurrent video, audio, text and image transfer between enterprises and their customers. WebRTC helps Bright Pattern to enable video and direct voice over IP audio from browsers and mobile devices. Any customer today is a connected customer: a […]Continue reading