Month: August 2017

Bright Pattern, leading provider of omnichannel cloud contact center technology, announces the availability of Summer Release 2017 SAN BRUNO, CA (PRWEB) AUGUST 30, 2017 Bright Pattern, leading provider of cloud contact center software as a service, today announced the availability of Summer Release 2017, the award winning release for global enterprises. The release includes customer-requested functionality, […]Continue reading

Bright Pattern begins development on cognitive business solution using IBM Watson APIs on IBM Cloud to leverage call center AI and sentiment analysis for improved customer experience SAN BRUNO, Calif., Aug. 24, 2017 /PRNewswire/ — Bright Pattern has been selected in phase two of the Watson Buildchallenge to develop its cognitive technology business plan, Omnichannel Conversation Analytics, into a […]Continue reading

Bright Pattern, leading provider of omnichannel cloud contact center technology, today announces their placement as a leader in the 2017 Q3 GetApp Call Center Category Bright Pattern today announces their top ranking among leading contact center software vendors by GetApp, recently acquired by Gartner. GetApp recognizes vendors excelling in areas such as integration capability, influence […]Continue reading