Month: July 2019

Contact centers handle thousands of communications a day from clients and users. To handle these calls and digital interactions, infrastructure is required that includes sophisticated hardware and software for each channel. In the past, trained IT personnel were needed to maintain and upgrade the infrastructure of the call center. Ranging from replacing aging hardware to […]Continue reading

Bright Pattern partners with CX Solutions to design exceptional experiences with a modern, omnichannel cloud-based contact center platform SAN BRUNO, CALIF. (PRWEB) JULY 31, 2019 Bright Pattern, the leading provider of omnichannel contact center software, today announces its partnership with CX Solutions, a Canadian-based customer experience consulting firm. CX Solutions is known for its structured approach […]Continue reading

SAN BRUNO, CALIF. (PRWEB) JULY 23, 2019 Bright Pattern partners with Zappix to deliver modern on-demand customer service and omnichannel contact center capabilities Bright Pattern, a leading provider of omnichannel cloud contact center software for midsize and enterprise companies, today announces its partnership with Zappix, the leader in On-Demand Customer Service Solutions. Zappix is known for […]Continue reading

Out of over 100 products evaluated by Gartner, Bright Pattern Contact Center scored above legacy vendors including Genesys PureCloud, NICE inContact CXone, Five9, Aspect, and RingCentral in annual FrontRunners Call Center Quadrant SAN BRUNO, Calif., July 17, 2019 /PRNewswire/ — Bright Pattern announced today it was named as a leader in the FrontRunners Call Center category by Software Advice, a Gartner […]Continue reading

Bright Pattern, leading provider of omnichannel cloud contact center software, announces inclusion in G2 Crowd’s Contact Center Infrastructure Report, ranking above industry leaders including Five9, NICE inContact, Avaya Aura, Aspect, and 8×8 for overall customer satisfaction SAN BRUNO, Calif., July 9, 2019 /PRNewswire/ — Bright Pattern has been included in G2 Crowd’s most recent Contact Center Infrastructure Software report. […]Continue reading