Day: July 31, 2019

Contact centers handle thousands of communications a day from clients and users. To handle these calls and digital interactions, infrastructure is required that includes sophisticated hardware and software for each channel. In the past, trained IT personnel were needed to maintain and upgrade the infrastructure of the call center. Ranging from replacing aging hardware to […]Continue reading

Bright Pattern partners with CX Solutions to design exceptional experiences with a modern, omnichannel cloud-based contact center platform SAN BRUNO, CALIF. (PRWEB) JULY 31, 2019 Bright Pattern, the leading provider of omnichannel contact center software, today announces its partnership with CX Solutions, a Canadian-based customer experience consulting firm. CX Solutions is known for its structured approach […]Continue reading