Day: September 17, 2019

New Bright Pattern Customer Experience Survey Finds Only 22% of Companies Offer Omnichannel Conversations     Bright Pattern presents key findings from Canam Omnichannel CX Benchmark Trend Report SAN BRUNO, Calif., Sept. 17, 2019 /PRNewswire/ -- Adoption of digital channels continues to increase in U.S. contact centers. According to Canam Research, 83% of contact centers in the U.S. [...]Continue reading