Day: October 24, 2019

World Leading Healthcare Company Deploys Bright Pattern Contact Center     Bright Pattern, leading provider of omnichannel cloud contact center software for innovative enterprises, selected by global healthcare and health insurance enterprise to improve customer experience SOUTH SAN FRANCISCO, Calif., Oct. 24, 2019 /PRNewswire/ -- A leading healthcare organization known for simplifying the healthcare experience has recently [...]Continue reading

Customer Contact Week (CCW) events are the world’s largest events in the customer experience/contact center space. This year, we went to the annual CCW event in Las Vegas, and then the annual CCW Europe event, which took place in Amsterdam, Netherlands, earlier this month. For those looking for great CX in Amsterdam, we wanted to […]Continue reading