Day: January 8, 2020

The most admired companies remove practices that might curb the extension of care, or limit employees to act in good conscience. They work to remove boundaries and pressures that prohibit customer-driven decision making. And they challenge themselves to walk away from practices that aren’t congruent with their values. 

New Omnichannel Quality Management Survey Finds Only 13% of Contact Centers Measure Quality Assurance of All Interactions Bright Pattern-sponsored Canam Omnichannel CX Benchmark Trend Report finds that most digital channels are not measured for quality SOUTH SAN FRANCISCO, Calif., Jan. 7, 2020 /PRNewswire/ — Adoption of digital channels continues to increase in U.S. contact centers. 83% [...]Continue reading