[vc_row full_width=”stretch_row” bg_type=”bg_color” bg_color_value=”#71caf4″ css=”.vc_custom_1532477273732{padding-top: 5% !important;}”][vc_column width=”2/3″ css=”.vc_custom_1532477236155{padding-top: 12% !important;}”][ultimate_heading main_heading=”OMNICHANNEL CLOUD CONTACT CENTER SOFTWARE” heading_tag=”h1″ main_heading_color=”#ffffff” sub_heading_color=”#ffffff” main_heading_font_size=”desktop:45px;” sub_heading_font_size=”desktop:20px;” sub_heading_line_height=”desktop:28px;” main_heading_margin=”margin-bottom:3%;” sub_heading_margin=”margin-bottom:7%;” main_heading_style=”font-weight:bold;”]
MAXIMIZE YOUR CALL CENTER POTENTIAL
[/ultimate_heading][ultimate_modal btn_size=”lg” btn_bg_color=”#ff9900″ btn_bg_hover_color=”#e08700″ btn_text=”REQUEST FREE LIVE DEMO” overlay_bg_opacity=”80″ init_extra_class=”track-demo-clicks-2″ el_class=”pop2″ img_size=”30″ img_close_background_color=”#9e9e9e” btn_txt_color=”#ffffff”][contact-form-7 id=”58765″ title=”Display LP”][/ultimate_modal][/vc_column][vc_column width=”1/3″][vc_single_image image=”70641″ img_size=”full” alignment=”center” css=”.vc_custom_1532726183092{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 0px !important;}”][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1532901073036{padding-top: 4% !important;background-color: #f4f4f4 !important;}”][vc_column][ultimate_carousel slides_on_desk=”6″ autoplay_speed=”2000″ arrows=”off” dots=”off”][vc_single_image image=”71772″ alignment=”center”][vc_single_image image=”71778″ alignment=”center”][vc_single_image image=”71773″ alignment=”center”][vc_single_image image=”71775″ alignment=”center”][vc_single_image image=”71774″ alignment=”center”][vc_single_image image=”71776″ alignment=”center”][vc_single_image image=”71777″ alignment=”center”][/ultimate_carousel][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1524089586471{padding-top: 13% !important;}”][vc_column width=”1/3″][ultimate_heading main_heading=”CHOOSE BRIGHT PATTERN” heading_tag=”h3″ spacer=”icon_only” spacer_position=”middle” icon=”Defaults-check” icon_size=”32″ icon_color=”#ff9900″ main_heading_style=”font-weight:bold;” main_heading_margin=”margin-bottom:10px;” sub_heading_margin=”margin-top:10px;margin-bottom:20px;” sub_heading_style=”font-weight:bold;”]Speed, agility, & rapid delivery of innovation[/ultimate_heading][vc_column_text]
Our cloud contact center solution increases customer satisfaction and call center productivity. It’s simply the best customer-service software for enterprise companies
[/vc_column_text][/vc_column][vc_column width=”1/3″][ultimate_heading main_heading=”CALL CENTER” heading_tag=”h3″ spacer=”icon_only” spacer_position=”middle” icon=”WP-whatever-checklist” icon_size=”32″ icon_color=”#ff9900″ main_heading_style=”font-weight:bold;” main_heading_margin=”margin-bottom:10px;” sub_heading_margin=”margin-top:10px;margin-bottom:20px;” sub_heading_style=”font-weight:bold;”]Inbound, outbound, & blended[/ultimate_heading][vc_column_text]
Intelligently route calls with IVR and ACD, launch campaigns with predictive and progressive dialers, and be omnichannel with social, mobile, email, and chat
[/vc_column_text][/vc_column][vc_column width=”1/3″][ultimate_heading main_heading=”TRUE OMNICHANNEL” heading_tag=”h3″ spacer=”icon_only” spacer_position=”middle” icon=”WP-whatever-phonelink” icon_size=”32″ icon_color=”#ff9900″ main_heading_style=”font-weight:bold;” main_heading_margin=”margin-bottom:10px;” sub_heading_margin=”margin-top:10px;margin-bottom:20px;” sub_heading_style=”font-weight:bold;”]Voice, SMS, chat, messengers, video, & email[/ultimate_heading][vc_column_text]
High-quality calls and innovative messaging enable rich conversations. Simultaneously talk on the phone, video chat, message, text, and exchange photos and files
[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1524089504469{padding-top: 10% !important;padding-bottom: 15% !important;}”][vc_column width=”1/3″][ultimate_heading main_heading=”AI AND BOTS” heading_tag=”h3″ spacer=”icon_only” spacer_position=”middle” icon=”Defaults-group users” icon_size=”32″ icon_color=”#ff9900″ main_heading_margin=”margin-bottom:10px;” sub_heading_margin=”margin-top:10px;margin-bottom:20px;” sub_heading_style=”font-weight:bold;” main_heading_style=”font-weight:bold;”]Advanced self service & customer insights[/ultimate_heading][vc_column_text]
Chatbots, Natural Language Understanding, voice transcription, AI assistance, and other cognitive technologies are built-in and integrated from partners
[/vc_column_text][/vc_column][vc_column width=”1/3″][ultimate_heading main_heading=”CRM INTEGRATIONS” heading_tag=”h3″ spacer=”icon_only” spacer_position=”middle” icon=”icomoon-BRANKIC-puzzle” icon_size=”32″ icon_color=”#ff9900″ main_heading_style=”font-weight:bold;” main_heading_margin=”margin-bottom:10px;” sub_heading_margin=”margin-top:10px;margin-bottom:20px;” sub_heading_style=”font-weight:bold;”]Salesforce, Zendesk, Oracle, & more[/ultimate_heading][vc_column_text]
Our vast integration network includes leading CRMs, social messengers, and databases, so you can work seamlessly with customer data across all systems and apps
[/vc_column_text][/vc_column][vc_column width=”1/3″][ultimate_heading main_heading=”BUILT FOR CLOUD” heading_tag=”h3″ spacer=”icon_only” spacer_position=”middle” icon=”Defaults-cloud” icon_size=”32″ icon_color=”#ff9900″ main_heading_style=”font-weight:bold;” main_heading_margin=”margin-bottom:10px;” sub_heading_margin=”margin-top:10px;margin-bottom:20px;” sub_heading_style=”font-weight:bold;”]Scalable, easy to deploy, & cost effective[/ultimate_heading][vc_column_text]
Whether you have 5 or 10,000 agent seats, enjoy nondisruptive maintenance and on-the-fly upgrades, enterprise global deployments, and more, from any cloud
[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” css_animation=”none” css=”.vc_custom_1635862602096{padding-top: 10% !important;padding-bottom: 7% !important;background-color: #4f799e !important;}”][vc_column width=”2/3″ css=”.vc_custom_1540423578403{padding-top: 7% !important;}”][ultimate_heading main_heading=”EXPLORE ALL FEATURES OF BRIGHT PATTERN CONTACT CENTER SOFTWARE” main_heading_color=”#ffffff” alignment=”left” main_heading_style=”font-weight:bold;” main_heading_margin=”margin-bottom:32px;”][/ultimate_heading][vc_column_text css_animation=”none”]
We are happy to answer questions, discuss specific workflows and requirements on a live presentation online, describe core benefits, or set up a pilot project to trial our applications without paying any license fees. Let Bright Pattern’s cloud contact center solution help you change the pattern of customer service.
[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_column_text el_class=”dis-none”]
[contact-form-7 id=”85527″ title=”CPC Diaplay Landing”]
[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row”][vc_column][rev_slider_vc alias=”Bright-Pattern-5″][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1538075572790{padding-top: 3% !important;padding-bottom: 4% !important;}”][vc_column css_animation=”none” width=”1/2″ css=”.vc_custom_1531245276966{padding-top: 20% !important;}”][vc_column_text css_animation=”none”]
Choose channels in any combination for effective communication. Chat while on a call. Receive pictures from mobile devices while chatting. Override email with a phone call. Easy productivity[/vc_column_text][/vc_column][vc_column css_animation=”none” width=”1/2″][info_circle edge_radius=”100″ start_degree=”90″ eg_padding=”70″ icon_size=”48″ img_icon_size=”32″ content_icon_size=”32″ eg_br_style=”dotted” eg_br_width=”1″ eg_border_color=”#676c7b” cn_br_style=”solid” cn_br_width=”1″ cn_border_color=”#676c7b” auto_slide=”on” auto_slide_duration=”2.5″ highlight_style=”info-circle-pop” responsive_breakpoint=”800″ title_font_style=”font-weight:bold;”][info_circle_item info_title=”VOICE CALLS” info_icon=”Defaults-phone” icon_bg_color=”#ffffff” icon_color=”#676c7b” ilink=”|||”]IVR, ACD queuing, Multi-Skill Routing, Predictive, and Preview Dialer[/info_circle_item][info_circle_item info_title=”E-MAIL” info_icon=”Defaults-envelope” icon_bg_color=”#ffffff” icon_color=”#676c7b” ilink=”|||”]Skills-based email distribution or pull from a shared queue. Knowledge Base[/info_circle_item][info_circle_item info_title=”SMS” info_icon=”icomoon-wp-textsms” icon_bg_color=”#ffffff” icon_color=”#676c7b” ilink=”|||”]Convenience, ubiquity, privacy, records. Post-transactional surveys[/info_circle_item][info_circle_item info_title=”MESSENGERS” info_icon=”Defaults-group users” icon_bg_color=”#ffffff” icon_color=”#676c7b” ilink=”|||”]Rich communication. Positive identification. Customer convenience[/info_circle_item][info_circle_item info_title=”LIVE WEB CHAT” info_icon=”WP-whatever-bubbles4″ icon_bg_color=”#ffffff” icon_color=”#676c7b” ilink=”|||”]Rich communication from a web page[/info_circle_item][info_circle_item info_title=”VIDEO CALLS” info_icon=”Defaults-video-camera” icon_bg_color=”#ffffff” icon_color=”#676c7b” ilink=”|||”]Build trust with video[/info_circle_item][info_circle_item info_title=”IN-APP SUPPORT” info_icon=”Defaults-mobile mobile-phone” icon_bg_color=”#ffffff” icon_color=”#676c7b” ilink=”|||”]Positive identification. Full user profile data. Easy 1-button contact[/info_circle_item][/info_circle][/vc_column][/vc_row][vc_row full_width=”stretch_row” bg_type=”image” parallax_style=”vcpb-default” bg_image_new=”id^39228|url^https://www.brightpattern.com/wp-content/uploads/2015/07/sms-call-center-software.jpg|caption^null|alt^sms call center software|title^sms call center software|description^null” bg_image_repeat=”no-repeat” bg_img_attach=”fixed” enable_overlay=”enable_overlay_value” overlay_color=”#0c0c0c” overlay_pattern=”09.png” overlay_pattern_opacity=”80″ overlay_pattern_size=”2″ overlay_pattern_attachment=”fixed” css=”.vc_custom_1524249303813{padding-top: 7% !important;padding-bottom: 25% !important;background-color: #f4f4f4 !important;}”][vc_column css_animation=”none”][ultimate_heading main_heading=”OMNICHANNEL CONVERSATIONS” main_heading_color=”#ffffff” sub_heading_color=”#ffffff” main_heading_style=”font-weight:bold;” main_heading_margin=”margin-bottom:10px;” sub_heading_margin=”margin-top:10px;”]
Our cloud contact center software simplifies omnichannel customer service for customers, agents, and contact center managers. Talk to customers on multiple communications channels concurrently, exchanging photos, videos, and files. Build meaningful conversations across phone calls, chats, emails, SMS/text messages, and social messengers
[/ultimate_heading][/vc_column][/vc_row][vc_row full_width=”stretch_row” bg_type=”grad” bg_grad=”background: -webkit-gradient(linear, left top, left bottom, color-stop(0%, #4F799E), color-stop(50%, #456887), color-stop(100%, #4F799E));background: -moz-linear-gradient(top,#4F799E 0%,#456887 50%,#4F799E 100%);background: -webkit-linear-gradient(top,#4F799E 0%,#456887 50%,#4F799E 100%);background: -o-linear-gradient(top,#4F799E 0%,#456887 50%,#4F799E 100%);background: -ms-linear-gradient(top,#4F799E 0%,#456887 50%,#4F799E 100%);background: linear-gradient(top,#4F799E 0%,#456887 50%,#4F799E 100%);” css=”.vc_custom_1554922801071{padding-top: 5% !important;padding-bottom: 5% !important;}”][vc_column][ultimate_img_separator animation=”No Animation” animation_duration=”3″ animation_delay=”0″ animation_iteration_count=”1″ img_separator=”id^58774|url^https://www.brightpattern.com/wp-content/uploads/2018/04/contact-center-software.png|caption^null|alt^null|title^contact-center-software|description^null” img_separator_width=”desktop:1000px;tablet:1000px;tablet_portrait:750px;mobile_landscape:500px;mobile:300px;” img_separator_gutter=”40″][ultimate_heading main_heading=”CLEAN, HELPFUL AGENT WORKPLACE” main_heading_color=”#ffffff” sub_heading_color=”#ffffff” main_heading_style=”font-weight:bold;” main_heading_margin=”margin-top:30%;margin-bottom:10px;” sub_heading_margin=”margin-top:10px;margin-bottom:32px;”]Built for speed and intuitive switching between channels, our Agent Desktop displays all omnichannel customer interactions together as conversations, in their context, linking those conversations to multi-sourced customer data[/ultimate_heading][ultimate_heading main_heading=”UNIQUE ARCHITECTURE” main_heading_color=”#ffffff” sub_heading_color=”#ffffff” main_heading_style=”font-weight:bold;” main_heading_margin=”margin-bottom:10px;” sub_heading_margin=”margin-top:10px;”]Superior business continuity is guaranteed by our cloud architecture. Our disaster management platform uses the active-active approach to ensure that all sites in your geographically distributed system share the transaction load and offer continuously available transactions, even if a site fails[/ultimate_heading][/vc_column][/vc_row][vc_row full_width=”stretch_row” css_animation=”none” css=”.vc_custom_1524180390378{padding-bottom: 7% !important;background-color: #4f799e !important;}”][vc_column][ultimate_heading main_heading=”WHY WAIT?” main_heading_color=”#ffffff” spacer=”line_with_icon” spacer_position=”bottom” line_height=”1″ line_color=”#ffffff” icon=”Defaults-desktop” icon_size=”” icon_color=”#ffffff” line_width=”200″ main_heading_style=”font-weight:bold;” spacer_margin=”margin-bottom:32px;”][/ultimate_heading][vc_column_text css_animation=”none”]
We are happy to answer questions, discuss specific workflows and requirements on a live presentation online, describe core benefits, or set up a pilot project to trial our applications without paying any license fees. Let Bright Pattern’s cloud contact center solution help you change the pattern of customer service.
[/vc_column_text][ultimate_modal btn_size=”lg” btn_bg_color=”#ff9900″ btn_bg_hover_color=”#e08700″ btn_text=”REQUEST FREE LIVE DEMO” overlay_bg_opacity=”80″ init_extra_class=”track-demo-clicks-3″ el_class=”modal-box-form” img_size=”30″ img_close_background_color=”#9e9e9e” btn_txt_color=”#ffffff”][contact-form-7 id=”58765″ title=”Display LP”][/ultimate_modal][vc_single_image image=”58988″ img_size=”full” alignment=”center”][/vc_column][/vc_row]