Effortless Omnichannel Communications Across Voice, IVR, Email, Chat, SMS, MMS, Messengers with Omnichannel Quality Management and a Powerful Mobile App
Provide customers and agents seamless, personalized, effortless communications across all voice and digital channels.
Ensure quality on every interaction on every channel through AI-powered omni-channel quality management capabilities.
Powerful omnichannel mobile app that puts the power of an omnichannel contact center in the hands of every agent and every employee.
#1 Contact Center, IVR, Dialer, CX Solution per TrustRadius 2022.
Spanning 26 countries in Americas, Europe, and Asia.
#1 per Omdia and G2 Crowd - Half of the Industry Average.
Easily connect your CRM system to Bright Pattern to personalize CX or bring omnichannel communication to your CRM desktop.
Oracle Service Cloud
Bright Pattern works with best-of-breed AI providers. With these partners Bright Pattern can detect sentiment to measure the quality of interactions, provide AI-powered agent assist to improve agent productivity, and offer conversational IVRs to reduce effort for voice self-service.
Bright Pattern AI
Turbocharge your existing ITSM solution with omnichannel communication.
Have Teams, Dynamics, or Microsoft AI? Bright Pattern works best with it.
Microsoft Dynamics 365
Contact center software and data centers are fully compliant with the following standards, and regularly adding new ones:
Bright Pattern software compliance includes GDPR and HIPAA compliant infrastructure, data storage, and data transmission for sensitive data; firewalls and access controls to protect customer credit card data; audit logs to create an audit train for access to network resources and data; regular penetration and security testing for systems and processes.
Our omnichannel contact center solution gives your organization the ability to seamlessly communicate with clients throughout their entire customer journey.
Ensure consistently excellent customer experiences and optimize call center performance with AI-powered OmniQM.
Track the customer journey with your business on any channel. Integrations with all CRM providers or your own system of records.
Completely customizable and easy to scale, virtual call center software keeps you and your business compliant and innovative by design – without costly upgrades. Transform your contact center with deceptively simple software that’s intuitive to use and your agents will love!