Brighter Customer Experience Starts with Bright People

It's What We Do Best

Bright Pattern technology is the industry’s simplest, most powerful omnichannel cloud contact center software for the new world. A world that is ever-changing and needs flexible and reliable tools that can be used anytime, anywhere, by anyone.

Bright Pattern offers innovative cloud contact center solutions that empower mid- and enterprise-size businesses to deliver a great customer experience across all communications and messaging channels, faster and easier than ever before. We are proud to be at the forefront of technological innovations and market trends for communication. Bright Pattern invests heavily in research and development to bring those innovations to global customers and partners.

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A Brighter Future Together

Brighter customer service software starts with bright, passionate people. Bright Pattern created the most simple, powerful omnichannel contact center solution by bringing the best people and technology together. The Bright Pattern team is committed to innovation, creativity, and a people-first approach in all we do.

Bright Pattern was founded by some of the greats of the CX industry and has continued to uphold a strong standard of excellence with every addition to our team. Our technology and unique Cloud 3.0 microservices architecture were created by recognized contact center industry leaders with over 25 years of experience building customer service software for enterprise-grade companies. Our team includes some of the original engineers who created enterprise contact center software at Genesys and Aspect, as well as engineers who developed CRM solutions at FrontRange.

Leadership

Michael McCloskey
CEO

Michael McCloskey, former president of Genesys and Kana Software, is a highly experienced technology executive with a proven track record of building high-growth technology companies. He has been highlighted in numerous investment analyst reports, as well as national publications, including Forbes, Businessweek, and others.

Konstantin Kishinsky
Founder & CTO

Konstantin Kishinsky brings a strong background leading engineering and advanced application development teams. He has served in key management roles at Genesys Telecommunication Laboratories, Inc., as VP of Product Development at FrontRange, and as Founder and CEO of Cayo Communications Inc.

Sergey Menshikov
VP of Product Management

Sergey has led product development in the customer experience and contact center industry for over 25 years. He has held key management roles at Genesys, FrontRange, and Cayo Communications pioneering innovative, scalable, and reliable omnichannel customer experience solutions.

Ted Hunting
Senior VP of Marketing

Ted has led marketing at innovative startups and global tech companies that have become recognized leaders in their markets. Ted is a recognized speaker in the customer experience industry with keynotes and presentations at top conferences including Gartner, Forrester, IQPC Customer Contact Week, ICMI, Enterprise Connect, Execs in the Know and more.

“Bright Pattern is a true omnichannel contact center, built for the modern contact center. I haven’t found anyone doing it better.”
- Roger Meador, SVG of Information Technology at Everise