Author: Anton

About Anton

    Contact centers handle thousands of communications a day from clients and users. To handle these calls and digital interactions, infrastructure is required that includes sophisticated hardware and software for each channel. In the past, trained IT personnel were needed to maintain and upgrade the infrastructure of the call center. Ranging from replacing aging hardware to […]Continue reading

    Bright Pattern, leading provider of omnichannel cloud contact center software for innovative companies, selected by Ocular Technologies, customer experience leader in South Africa SAN BRUNO, Calif., May 8, 2019 /PRNewswire/ — Bright Pattern today announced its partnership with Ocular Technologies, the first 100% cloud-based customer engagement provider in South Africa. Bright Pattern Contact Center software will […]Continue reading