About LinkGraph

    Major Multi-State Retail Chain Triages Pandemic Call Volume Spike by 26% with AI-Powered Omnichannel Customer Experience from Bright Pattern and Everise Major Retailer Deploys Bright Pattern Contact Center and Everise AI and Conversational IVR To Resolve Contact Center Issues Resulting From the COVID-19 Pandemic South San Francisco, Calif., September 8, 2020 — Bright Pattern, a [...]Continue reading

    In the year 2019 I published a metric called the 90/90 rule in my book One IT, One Business. This rule calls out the importance of automation and speed–two powerful allies in the advancement of ITSM. This rule calls for IT organizations to be 90% automated with regards to all tasks and business processes and to be performing these same important blocks of work 90% faster by the year 2025.

    Bright Pattern Announces Partnership with Visual Contact to Power Digital Transformation for Contact Centers in Latin America Bright Pattern partners with Visual Contact to deliver a modern, cloud-based contact center solution that is powerful yet easy to use and customize to meet unique business needs South San Francisco, Bright Pattern, the leading innovator in enterprise [...]Continue reading

    Bright Pattern Partners with Kifinti to Deliver AI-Powered Omnichannel Communication Solutions to Service Management Organizations Improve your service management ROI with an Omnichannel Communication Interaction Platform for digital transformation, AI-powered automation, and remote service desk capabilities South San Francisco, Calif., August 27, 2020 — Bright Pattern, leading provider of omnichannel communication software for innovative companies, [...]Continue reading

    Bright Pattern Ranks #1 for Platform Functionality, Reliability, and Interoperability in 2020 Omdia (formerly Ovum) Cloud Contact Center Buyer’s Guide Omdia, formerly known as Ovum, names Bright Pattern the Company to Watch in Recent Contact Center Buyer’s Guide South San Francisco, Calif., August 13, 2020 — Bright Pattern, leading provider of AI-powered omnichannel cloud contact [...]Continue reading

    Bright Pattern Selected as Finalist for ‘Disruptive Technology Solution of the Year’ for Customer Contact Week (CCW) Excellence Awards Bright Pattern has been selected by Customer Contact Week, the world’s largest customer contact event, as a finalist for Disruptive Technology Solution of the Year San Bruno, Calif — Bright Pattern, leading provider of AI-powered omnichannel [...]Continue reading

    Bright Pattern Partners with NCSi to Deliver AI-Powered Omnichannel Communication Solutions to Service Management Organizations Improve your service management ROI with an Omnichannel Communication Interaction Platform for digital transformation, AI-powered automation, and remote service desk capabilities South San Francisco, Calif., August 3, 2020 — Bright Pattern, leading provider of omnichannel communication software for innovative companies, [...]Continue reading