BRIGHT PATTERN AND MICROSOFT DYNAMICS 365

A POWERFUL PARTNERSHIP TO ACCELERATE YOUR CUSTOMER EXPERIENCE

Bright Pattern and Microsoft are a natural combination to deliver a great customer experience.  As the only cloud customer experience platform that runs on the Microsoft Azure cloud, Bright Pattern shares Microsoft’s strategic vision for a mobile world of customer engagement with the strongest mobile capabilities, including in-app messaging (e.g., chat, video chat, document sharing), messenger channel support, and text messaging.

If you are a Microsoft partner, Bright Pattern is your best contact center cloud platform choice. Our joint integration brings advanced contact center capabilities for inbound customer service, outbound sales and marketing, or automated blended operations of traditional and emerging channels to maximize employee productivity.

Bright Pattern’s omnichannel cloud call center software integrates with Microsoft Dynamics 365 to help you to manage increasing contact volume across any channel, provide better service to your customers, and increase agent productivity and performance. It’s everything you need to implement a model Dynamics 365 contact center.

WHY PARTNER WITH BRIGHT PATTERN?

microsoft dynamics partner

BENEFITS FOR MICROSOFT PARTNERS

  • Bright Pattern allows your Microsoft Dynamics 365 implementation do more with your data, on the cloud platform you already know and love.
  • Unlock the power of your Dynamics 365 data—connect it to any channel, such as voice, chat, video, email, SMS, Facebook Messenger, and more.
  • Experience true omnichannel—have seamless conversations across traditional channels, like voice, and emerging channels, such as messengers and bots.

BENEFITS FOR BUSINESSES AND CUSTOMERS

  • Blended voice, chat, and messengers
  • Click-to-call
  • Microsoft data access
  • Put tickets in context
  • Know your customer faster with screen pop
  • Single sign-on with Azure

YOUR SUCCESS STORY STARTS HERE

Read a comprehensive summary of our joint integration, and see what Microsoft Dynamics 365 integration has to offer.