WHY OUR CUSTOMERS LOVE BRIGHT PATTERN CONTACT CENTER SOFTWARE


Bright Pattern customers understand the importance of seamless omnichannel communications in the contact center. Technology plays a huge role for sales and customer experience organizations and our customers are here telling you why we outperform the other contact center vendors.

Customer Service and Support

“The customer support and sales folks work as one team, super knowledgeable, friendly and they deliver on time, on scope, on budget.”

“Support was excellent after implementation – I would rate their support as best in class.”

Product

“One of the easiest systems to use I have encountered in 25 years of call center experience. The technology is amazing, and the customer service is even better!”

“Ease of Implementation, Built-in, robust features, support during implementation. The cloud-based service has eliminated the need for in-house support of legacy hardware, giving us more agility and ability to scale.”

Reliability

“Bright Pattern continues to be a reliable and innovative technology partner for ITyX Solutions. The technology is reliable, scalable and offers unparalleled functionality and transparency.”

“We use Bright Pattern every day to route calls between the US and the Philippines. Solid system with no down-time. I have been in the business for a long time. Professional grade.”

VALUED BRIGHT PATTERN CUSTOMERS

“Bright Pattern matched the best vendors in reliability and scalability, administration and monitoring, core platform functionality, and security. The Bright Pattern Cloud Contact Center was at least at, if not slightly above, the average of all products, in the areas of interoperability, solution breadth and depth, and overall capabilities.”— Ovum Analyst Firm, 2018 Vendor Report

EXPLORE ALL FEATURES OF BRIGHT PATTERN CONTACT CENTER SOFTWARE

Why Wait?

We are happy to answer questions, discuss specific workflows and requirements on a live presentation online, describe core benefits, or set up a pilot project to trial our applications without paying any license fees. Let Bright Pattern’s cloud contact center solution help you change the pattern of customer service

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