Transcription services convert live or recorded speech into a written or electronic text document. For contact centers, a transcription service might be used to produce written records of voice calls, chat conversations, and voicemails messages. Some transcription services require humans to listen to live or recorded audio and write down what they hear, while some transcription services may be automated by software, using advanced speech analytics to provide context and accuracy.
Transcription services provide contact centers with:
- Accurate, exact records of conversations and messages
- Written or electronic text documents of speech
- Copies of transcriptions for both agents and customers
- Speech-to-text conversion
Bright Pattern’s omnichannel contact center software helps simplify omnichannel customer service for customers, agents, and contact center managers. Our cloud contact center solutions provide effective multichannel communications, CRM integrations, cloud APIs, and tools for quality management.