Automate Data Retrieval
Your contact center should be able to use all of the data you already have, from any source, and we help make that happen. Bright Pattern Contact Center enables you to work with data from Tableau, Amazon Quicksight, Zoho Reports, Google Data Studio, Zoomdata, and other third parties.
Once you establish a connection to a third-party database, you can use its data to automate identification, prioritization, screen pop, self-service, and more—all from Scenario Builder, our drag-and-drop-enabled application for creating automated scenarios (i.e., workflows). In scenarios, SQL statements are executed on a specific database in order to retrieve specific data (e.g., name, phone number, etc.). Building data retrieval into your automated processes is easy.
Manage DB Connections
Database connections are managed in Scenario Builder as well, where you can quickly add new connections and edit the SQL statements of existing connections. Using SQL statements and variables, you tell the scenarios where to get data, what to retrieve, and the recordset from which to get it.
- Work with data from Tableau, Amazon Quicksight, Zoho Reports, Google Data Studio, Zoomdata, etc.
- Easily connect to third-party databases
- Incorporate third-party data into your automated services and workflows
- Execute SQL statements on specific databases
- Manage database connections in scenarios
Learn More About Reporting & Analytics
We are happy to answer questions and discuss specific workflows and requirements on a live presentation online or set up a pilot project to trial the solution without paying any license fees