BPO, or business process outsourcing, companies offer BPO call center capabilities that help companies manage communications with customers. BPOs strive to provide call center services that boost customer satisfaction while maintaining cost savings.
Bright Pattern’s AI-driven omnichannel contact center software makes providing BPO call center services personalized and easy. Utilize powerful automation and AI tools, customizable APIs in our scenario builder, and built-in quality management to streamline your business processes and make providing exceptional customer service simple.
BPO software from Bright Pattern helps companies manage and optimize their service offerings from end to end in the following ways:
Customers are becoming increasingly digital and many adopt new emerging channels in their daily lives. Connect with customers seamlessly on any channel, like voice call, video call, SMS, text messaging, messaging apps, mobile apps, and more. Add any new, emerging channels easily with no downtime for upgrades.
Bright Pattern’s platform integrates with all major CRM providers, like Zendesk, Salesforce, Microsoft Dynamics, Oracle Service Cloud, and ServiceNow. Or, integrate with your existing system of records seamlessly. Increase agent productivity with integrated UI, click-to-call, screen pop, and activity history with each ticket.
Bright Pattern’s contact center software is fully compliant with HIPAA, GDPR, TCPA, SOC, and PCI. Utilizing advanced encryption, secure data storage, comprehensive access control, and third-party integration, Bright Pattern’s omnichannel solution is fully secure. Deliver secure customer service and ensure data protection with full compliance.
Bright Pattern beat all other CCaaSS vendors in the enterprise contact center market for the best ROI and the fastest time to implement by G2 Crowd and customer reviews! Bright Pattern’s low and fixed implementation price, minimal to no professional service fees, and quick onboarding allow our customers to realize ROI in half the time of other CCaaS providers.
Bright Pattern is a leading provider of cloud software. Our cloud contact center solution is true omnichannel, allowing you to seamlessly connect with customers over any channel. Utilize cloud services to implement a virtual contact center for your BPO. Bright Pattern has the fastest ROI and the best ease-of-use in the industry.
Yes! Bright Pattern is fully compliant with all major laws and regulations, and is committed to protecting sensitive information. Bright Pattern is fully HIPAA compliant, TCPA compliant, GDPR compliant, SOC compliant, and PCI compliant. Read about our other compliances in our compliance page.
Bright Pattern’s is a worldwide leading provider of call center solutions and is designed with flexibility in mind. Bright Patteren’s software can be tailored for any industry and any situation. With intelligent routing and built-in quality management, Bright Pattern can ensure personalized, consistent customer experiences.
Bright Pattern’s contact center software is flexible, dynamic, and cloud-based. Bright Pattern’s contact center solution can be tailored to any industry and any situation. Request a demo and see how we can tailor Bright Pattern’s solution to your industry.