Optimize agent on-the-phone workflows with Bright Pattern’s Zendesk phone integration
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IDENTIFICATION
Identify callers by phone or ticket number, prioritize them based on their Zendesk data
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SELF-SERVICE AND AUTOMATION
Create tickets from after-hours voicemails, read ticket status and close tickets over the phone automatically
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UNIFIED AGENT DESKTOP
Built-in softphone, screen pop, click to call, activity history, and a very convenient user interface
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SKILLS-BASED QUEUE
Volume peaks need less agents with queueing; precision routing minimizes transfers; phone calls override chats
Why Wait?
We are happy to answer questions and discuss specific workflows and requirements on a live presentation online, or set up a pilot project to trial the solution without paying any license fees