What is a Hosted Call Center? — A Flexible, Scalable Solution
Hosted call center software, also known as virtual call centers, is a call center solution where the necessary data, utilities, software, and advanced features of a traditional contact center are hosted by a third-party service provider. Powerful contact center software, advanced features, and unique functionality that were once accessible only to the largest corporations are now available to businesses of all sizes. Moving customer interactions onto a single platform in a data center allows businesses of all sizes to utilize advanced call center functionality to deliver customer support.