Supervision tools are built into Agent/Supervisor Desktop, extending it with real-time statistics dashboard for supervised teams and services.
- Handy customizable alerts draw supervisor attention to anomalies.
- Calls and other interactions can be monitored and graded on-the-fly.
- Supervisor can also watch agents’ screens.
Supervisor functionality is enabled by a set of privileges associated with supervisor user role.
Call Center Supervisor Tools was last modified: October 20th, 2015 by