Tech Specs of Bright Pattern Contact Center Software

Clients
browsersInternet Explorer
Chrome
Firefox
Safari

Phone options
Supplied softphone plugin
Nailed-up connection (dial in and keep line open)
PSTN number (e.g. DID) or mobile
SIP hardphone

Deployment options
SaaS from our or partner’s datacenter
Public cloud
Private cloud or hybrid

Platform
Multi-tenant
10-5,000 concurrent agents in a single routing target
Fault-tolerance and resiliency via proprietary N+1 redundancy
Generic servers (BBU RAID and dual power are recommended)
Linux CentOS 6.5+ or Windows 2008 R2

Codecs
G.711
G.729

Recording
GSM mono
FLAC lossless stereo (for speech analytics)
AES-NI 256-bit encryption (128-bit in countries where 256-bit encryption is not allowed by US export control)
Voice Signature support

Media

Mobile
IOS
Android
REST API, free library, and example code

Routing
Multi-skill, with:
Priority
Escalations
Overflow
Idle-time/time in queue
Tech Specs of Bright Pattern Contact Center Software was last modified: by