TURN ON FASTER, EASIER, CONTACT CENTER SUPPORT TODAY
With more people using mobile devices than ever before, it is crucial for service providers to deliver a great customer experience in order to differentiate themselves from the competition and retain customers.
Bright Pattern Contact Center enables service providers to empower agents with a unified desktop, enhance self-service channels, and improve customer service with proactive engagement and enterprise functionality over voice and digital channels.
UNIFIED AGENT DESKTOP
Consolidating customer data, communication tools, and easy-to-access information into a single desktop is critical for servicing your customers. Our decluttered Agent Desktop puts actionable customer data and knowledge at your agents’ fingertips so they can solve customer problems, not hunt for information. By bringing all customer data to a single screen, agents are empowered to personalize each interaction.
PROACTIVE CUSTOMER CARE
Proactively communicate with customers about late or upcoming bills, service plan upgrades, account updates, network outages, and special promotions.
CREATE UPSELL OPPORTUNITIES
The telecommunications industry has seen declining average revenue per user and flat growth rates. Empower your agents with omnichannel tools to create more upsell opportunities. Agents working on an easy-to-use desktop, with robust customer data in context across all channels, are able to make more informed decisions. They intuitively know when customers are interested in new or different products and packages.
AUTOMATION AND SELF-SERVICE
Offer customers intuitive self-service options across digital channels. Customers need easy access to account information from their mobile devices through SMS or apps. Innovative AI and bots can improve self-service channels, improve ROI, and empower agents. Automation and self-service lead to better service because they allow agents to have more time for quality interactions and develop trusted relationships.
HIPAA, PCI, GDPR, SOC 2, AND TCPA COMPLIANT
Bright Pattern’s data centers and technology are compliant with a number of industry standards. Maintain compliance by partnering with Bright Pattern for PCI Compliance, TCPA Compliance, and other security standards.