We are a Silicon Valley company inviting you to join us in the development of the innovative cloud communication platform. Our goal is to help millions of people contacting companies by enabling modern communication channels such as mobile applications, text messages, web chat, social media and video conferencing. Our strong professional team brings the next generation contact center technology to the next level.
We are looking for CRM Integrations Engineers to join our strong professional team bringing the next generation contact center technology.
- CRM integrations engineer (client side) will be responsible for the extensive product line of integrations of BrightPattern Contact center with major cloud CRM providers.
- Client-side integration include UI integration between Bright Patterns’s Agent Desktop application with CRM web applications including screen pop, click to call, activity history.
- Good knowledge of one of major cloud CRM providers: SalesForce,Microsoft Dynamics 365, Oracle CX (RightNow), ServiceNow, Zendesk
- Single Sign-On protocols and techniques. SAML2, JSON Web Token