Join Bright Pattern

Bright Pattern provides the simplest and most powerful AI-powered omnichannel cloud contact center software for innovative companies, growing at over 100% per year and we are looking for stars to join our team!

Senior Cloud Customer Success Engineer

Bright Pattern, Inc. is recruiting for our South San Francisco, CA office: Senior Cloud Customer Success Engineer

Key Responsibilities:

  • Investigate and troubleshoot software issues and perform root cause analysis, which entails communicating with customers to clarify the data needed for the analysis, 
  • identifying the point of failure and reproducing the problem in a test environment, and verifying the fix. 
  • Perform causal analysis of production escalations and outages. 
  • Monitor production servers.  
  • Plan and implement production systems rollout. 
  • Train and mentor Customer Support Engineers in methodologies and best practices. $149,989/yr.        

Education and Experience Required:

  • Bachelor’s degree or foreign equivalent in Computer Science, Software Engineering or a related field and 36 months of experience; or 60 months of experience without a post-secondary degree
  • Experience in: Software architecture, components, and web and security protocols; Relational SQL databases; NoSQL databases (Mongo DB); Programming languages including Python, Java and JS; Linux environment; and Internet networking including operation of level 2 and 3 protocols and configuring network application level firewalls and proxies.


Job code #40609 must be referenced when applying to this position.

Salary and Benefits

  • Competitive compensation
  • Corporate stock options
  • 401K
  • Fast-paced, varied environment
  • Casual workplace
  • Comprehensive benefits (e.g., medical, dental and vision insurance)
  • Paid lunches two days per week
  • Quarterly company events and outings


Bright Pattern is a fast-moving cloud software company growing faster than others in the market. You will be in a pivotal role to make a difference and significant contribution to company success as we embark on our next ramp of growth, while working in an exciting, fast-paced startup environment with experienced industry leaders.

Ready to join the Bright Pattern Team? Apply Now!

About Bright Pattern

Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel with embedded AI omnichannel quality management.

The company was founded by a team of industry veterans who pioneered the leading contact center solutions and are now delivering an architecture for the future. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages. The company is headquartered in South San Francisco/Pleasanton, California.

Apply Now

Join our team at Bright Pattern today!