Senior Cloud Customer Success Engineer

Bright Pattern, Inc. is recruiting for our South San Francisco, CA office: Senior Cloud Customer Success Engineer

Key Responsibilities:

• Investigate and troubleshoot software issues and perform root cause analysis, which entails communicating with customers to clarify the data needed for the analysis, 
• identifying the point of failure and reproducing the problem in a test environment, and verifying the fix. 
• Perform causal analysis of production escalations and outages. 
• Monitor production servers.  
• Plan and implement production systems rollout. 
• Train and mentor Customer Support Engineers in methodologies and best practices. $149,989/yr.        

Education and Experience Required:

• Bachelor’s degree or foreign equivalent in Computer Science, Software Engineering or a related field and 36 months of experience; or 60 months of experience without a post-secondary degree
• Experience in: Software architecture, components, and web and security protocols; Relational SQL databases; NoSQL databases (Mongo DB); Programming languages including Python, Java and JS; Linux environment; and Internet networking including operation of level 2 and 3 protocols and configuring network application level firewalls and proxies.

Job code #40609 must be referenced when applying to this position.

Salary and Benefits

• Competitive compensation
• Corporate stock options
• 401K
• Fast-paced, varied environment
• Casual workplace
• Comprehensive benefits (e.g., medical, dental and vision insurance)
• Paid lunches two days per week
• Quarterly company events and outings

Bright Pattern is a fast-moving cloud software company growing faster than others in the market. You will be in a pivotal role to make a difference and significant contribution to company success as we embark on our next ramp of growth, while working in an exciting, fast-paced startup environment with experienced industry leaders.

Ready to join the Bright Pattern Team? Apply Now!