Join Bright Pattern

Bright Pattern provides the simplest and most powerful AI-powered omnichannel cloud contact center software for innovative companies, growing at over 100% per year and we are looking for stars to join our team!

Senior Operations Engineer

Bright Pattern is looking for a Senior Operations Engineer.  We are looking for a candidate that can be a core contributing member of our Operation team as we move towards a more agile and platform agnostic architecture that is based on public and private cloud technologies, automation frameworks, and data-driven configuration management where we treat infrastructure as code.

You will have an opportunity to define Bright Pattern’s next generation datacenter and cloud design, operational procedures, configuration management, automation, and other technologies. As a member of our Operations team, you will be responsible for managing all aspects of our secure Software as a Service (SaaS) infrastructure, platform, and application environments, as well as managing customer deployments. This position will work closely with our Engineering and Customer Success teams to deploy new application releases and integrate customers into our SaaS platform. while maintaining and improving system and process performance and increasing scalability, functionality, and security. This is a key position within our company and will report directly to the Director of Operations. The job can be performed in our South San Francisco or Pleasanton office.

Key Responsibilities

  • Research and develop designs and strategies to help meet our technology and automation goals, including Global Corporate Network, Cloud and SDN architectures
  • Design, scale, and maintain the Bright Pattern SaaS infrastructure
  • Use modern development languages such as Python, Javascript, Perl, and C++ to develop tools, scripts, and frameworks that drive efficiency in automation, monitoring, and management of our large-scale environments
  • Utilize instrumentation & metrics, and applications to automate and improve operational processes and availability, scaling, and security of the production and development environments
  • Build, enhance, and maintain development, management and monitoring systems
  • Collaborate with Engineering and Product teams to design and implement solutions to support Operations vision and strategy
  • Deploy and maintain product releases and customer configurations
  • Engage with industry and vendor partners to drive our requirements and product needs
  • Participate in on-call rotation

Qualifications and Key Skills

  • Successful candidates will have a broad technical background, ability to develop scripts and tools, excellent problem solving and troubleshooting skills, and a strong commitment to delivering quality solutions.
  • Bachelor’s degree in Computer Science or similar major or equivalent experience.
  • 3+ years of hands on experience with network layer devices and functionality (e.g. Switching, Routing, Load Balancing, Proxying, NAT)
  • 3+ years customer facing environment experience
  • 3+ years operational experience managing critical tools and infrastructure with a strong focus on providing cloud-based services and technology.
  • Expert level Linux system administration skills.
  • Proficiency in BASH and Python
  • 3+ years of experience with Cloud Technologies and Architecture (AWS, OpenStack, Open vSwitch, etc.), Cloud Orchestration/Automation Tools (TerraForm, Ansible, etc.)
  • Experience with tools for system, process, and environment monitoring (e.g. Nagios/Icinga, Grafana (TIG), TSDB), logging analysis (ELK/EFK stack), and configuration management (e.g. Salt, Ansible)
  • Solid understanding of source code control systems; experience with Subversion (SVN) and Git
  • Proficient in MySQL and MongoDB support (replication, grants, operational procedures)
  • Familiarity with Java/JVM performance tuning
  • Knowledgeable in security fundamentals, including encryption, OpenSSL, SSL Certificates, SELinux, system hardening, etc.
  • Excellence at triage and troubleshooting skills
  • Strong interpersonal and communication skills; ability to collaborate across teams and skill levels
  • Experience developing, tracking and leveraging performance metrics for continual improvement
  • Strong attention to detail and excellent documentation skills

Salary and Benefits

  • Competitive compensation
  • Corporate stock options
  • 401K
  • Fast-paced, varied environment
  • Casual workplace
  • Comprehensive benefits (e.g., medical, dental and vision insurance)
  • Paid lunches two days per week
  • Quarterly company events and outings

 

Bright Pattern is a fast-moving cloud software company growing faster than others in the market. You will be in a pivotal role to make a difference and significant contribution to company success as we embark on our next ramp of growth, while working in an exciting, fast-paced startup environment with experienced industry leaders.

Ready to join the Bright Pattern Team? Apply Now!

About Bright Pattern

Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel with embedded AI omnichannel quality management.

The company was founded by a team of industry veterans who pioneered the leading contact center solutions and are now delivering an architecture for the future. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages. The company is headquartered in South San Francisco/Pleasanton, California.

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Join our team at Bright Pattern today!