Join Bright Pattern
Bright Pattern is looking for a Senior Operations Engineer. We are looking for a candidate that can be a core contributing member of our Operation team as we move towards a more agile and platform agnostic architecture that is based on public and private cloud technologies, automation frameworks, and data-driven configuration management where we treat infrastructure as code.
You will have an opportunity to define Bright Pattern’s next generation datacenter and cloud design, operational procedures, configuration management, automation, and other technologies. As a member of our Operations team, you will be responsible for managing all aspects of our secure Software as a Service (SaaS) infrastructure, platform, and application environments, as well as managing customer deployments. This position will work closely with our Engineering and Customer Success teams to deploy new application releases and integrate customers into our SaaS platform. while maintaining and improving system and process performance and increasing scalability, functionality, and security. This is a key position within our company and will report directly to the Director of Operations. The job can be performed in our South San Francisco or Pleasanton office.
Bright Pattern is a fast-moving cloud software company growing faster than others in the market. You will be in a pivotal role to make a difference and significant contribution to company success as we embark on our next ramp of growth, while working in an exciting, fast-paced startup environment with experienced industry leaders.
Ready to join the Bright Pattern Team? Apply Now!
Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel with embedded AI omnichannel quality management.
The company was founded by a team of industry veterans who pioneered the leading contact center solutions and are now delivering an architecture for the future. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages. The company is headquartered in South San Francisco/Pleasanton, California.
Join our team at Bright Pattern today!