Join Bright Pattern

Bright Pattern provides the simplest and most powerful AI-powered omnichannel cloud contact center software for innovative companies, growing at over 100% per year and we are looking for stars to join our team!

Senior QA Engineer

Bright Pattern is looking for a Senior Quality Assurance Engineer to help assess and create detailed test plans to ensure our products are defect-free develop and matches functional and non-functional requirements specifications.

Key Responsibilities

  • A successful candidate will have a track record of delivering results, releasing products to production, be detailed-oriented, a team player, be obsessed with quality, and have the ability to work in a fast-paced start-up like environment with minimal supervision
  • Perform functional and nonfunctional testing of Bright Pattern products and components
  • Develop new test plans; Execute manual and automated tests
  • Test new and existing functionality of the Bright Pattern suite and file issue reports following the team’s standards and best practices
  • Assess product release readiness per agreed product quality criteria
  • Provide continuous view of a product release readiness during the QA cycle
  • Monitor issue resolution and track success of tests, product and features
  • Proactively track issues resolution and work with development leads on issue prioritization, and validate delivered fixes
  • Participate in design reviews to provide quality perspective and input on functional requirements for new products and features

Skills and Experience

  • Bachelors Degree in Computer Science or equivalent experience
  • 5+ years of experience testing mobile and/or web applications
  • Solid understanding of SQA methodologies & practices, issue tracking systems (TRAC, etc)
  • Experience developing test plans/cases
  • Experience troubleshooting/debugging/reproducing issues in complex software projects
  • Experience creating and maintaining reproducible test environments, pre-populated with test data, to execute complex test cases
  • Ability to understand technical specifications and analyze log files
  • Knowledge of basic shell commands
  • Excellent communication & interpersonal skills
  • Exceptional attention to detail

Ideal Additional Skills (not required)

  • Experience with IP telephony, real-time communications systems
  • Basic knowledge of programming languages ​​(Java, JavaScript, Python)
  • Experience with automated web testing systems (Selenium)
  • Experience using protocol testing tool such as SIPp and network capture tools (Wireshark, tcpdump)
  • Knowledge of any/all protocols and standards like SIP, SDP, RTP, DHCP, DNS, IPv4, IPv6, NAT
  • Experience with DBs: MySQL, MongoDB
  • Experience in Rest API testing

Salary and Benefits

  • Competitive compensation
  • Corporate stock options
  • 401K
  • Fast-paced, varied environment
  • Casual workplace
  • Comprehensive benefits (e.g., medical, dental and vision insurance)
  • Paid lunches two days per week
  • Quarterly company events and outings


Bright Pattern is a fast-moving cloud software company growing faster than others in the market. You will be in a pivotal role to make a difference and significant contribution to company success as we embark on our next ramp of growth, while working in an exciting, fast-paced startup environment with experienced industry leaders.

Ready to join the Bright Pattern Team? Apply Now!

About Bright Pattern

Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel with embedded AI omnichannel quality management.

The company was founded by a team of industry veterans who pioneered the leading contact center solutions and are now delivering an architecture for the future. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages. The company is headquartered in South San Francisco/Pleasanton, California.

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