Bright Pattern provides the simplest and most powerful AI-powered omnichannel cloud contact center software for innovative midsize and enterprise companies and is growing at over 100% per year. Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel with embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and are now delivering an architecture for the future. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages by companies such as B of A, Fedex, Sun Country Airlines, Pepsi and more.

To accommodate our next stage of rapid growth, Bright Pattern is seeking an experienced and motivated Webmaster. As our website is one of the primary means of generating new business, you will have an enormous impact on our business. This position will report directly to the CEO as it is a strategic position within our company. This position will be located in one of our offices in Pleasanton, California.

Duties and Responsibilities

Your duties will include maintaining, designing and updating the Bright Pattern website. You will work closely with upper management personnel to identify website needs and improve the user’s experience. You will also be responsible for monitoring website traffic and creating features to track the number of site visitors, clicks or purchases that occur through the website.

The Bright pattern Webmaster’s duties will also include

  • Managing and monitoring server performance
  • Ensuring the web site 24/7 availability
  • Configuring web servers
  • Uploading, updating and testing web pages
  • Check that hardware and software are functioning correctly
  • Website Design
  • Conduct A/B tests and other performance meas

Skills and Qualifications

This position requires a technical background. Essential skills and qualifications include:

  • Experience with web technologies,, such as  HTML, CSS, JavaScript and PHP
  • The ability to work with a team
  • Time-management skills
  • Problem-solving skills
  • Decision-making skills

Experience Requirements

This position requires a minimum of 3 years experience as a webmaster or similar role.

Bright Pattern is at the phase where we have a winning, competitive product, and we are beginning to scale. We’re switching gears from individual targeted sales to wide market adoption with shorter sales cycles and self-provisioning-oriented methodology.

This is a unique opportunity to work in a company that is a leader in its market and continues to invest in expanding its advantage. In addition, you’ll work in an exciting, fast-paced start-up environment with experienced industry leaders.

Make an impact on our customers and their clients. 

Interested? Apply now!

Job Details:

Employment: Full-time

Location: This position will be located in one of our offices in Pleasanton, California.

Job Function:

Developing/Managing websites


Information Technology & Services, Computer Software