Category: Blog

Telemarketing is a huge field in the contact center industry. Almost every company and contact center engages in telemarketing, whether it’s to connect with customers more closely or generate leads to pursue. As a result, many innovative technologies have been created and used by contact centers to reach more customers more efficiently.

We are in the customer experience era, and without a winning customer experience strategy, you will be left in the dust. More and more companies are elevating their customer experience by moving to the cloud, beginning a digital transformation, and investing in technology that helps agents provide effortless and personalized experiences. Whether it’s by implementing […]Continue reading