Cloud-based applications are software applications that rely on remote servers to process logic, which is accessed and used in a web browser from a user’s computer. Cloud providers manage the infrastructure and platform where the applications run, and individuals and businesses gain access to the application by logging in online. Data is stored securely on remote servers, typically by a third party, so that users can tap into their data online rather than store it on their own devices. Cloud-based applications, such as Bright Pattern Contact Center Agent Desktop, is scalable and can be updated and deployed rapidly, making for simplified installation and usage for individuals and businesses from any location.
Cloud-based applications feature:
- Access to integrated applications, services, data, and shared resources via web browsers
- Rapid installation, deployment, and updates for tenants and individuals
- Data sharing and security
Bright Pattern’s omnichannel contact center software helps simplify omnichannel customer service for customers, agents, and contact center managers. Our cloud contact center solutions provide effective multichannel communications, CRM integrations, cloud APIs, and tools for quality management.