Cloud-based contact center solutions help contact centers streamline customer service operations. Accessible through web-based cloud applications, such solutions are typically offered out of the box in contact center software, which may include automated routing of calls or other interactions from customers to agents, multichannel support, quality management and monitoring, data analysis tools, integration with other customer relationship management (CRM) applications, and more. These solutions are designed to increase agent productivity for customer support and sales.
Cloud-based contact center solutions include:
- Automated multichannel routing of voice, chat, email, SMS/text interactions
- CRM management and shared resources online
- Agent performance tracking and quality management
- Integrated services for customer support, sales, and contact tracking
Bright Pattern’s omnichannel contact center software helps simplify omnichannel customer service for customers, agents, and contact center managers. Our cloud contact center solutions provide effective multichannel communications, CRM integrations, cloud APIs, and tools for quality management.