Cloud-based software relies on remote servers to process logic, which is accessed and used in a web browser from a user’s computer. Cloud providers manage the infrastructure and platform where the software runs, and individuals and businesses gain access to it by logging into a cloud-based web application. Data is stored securely on remote servers, typically by a third party, so that users can tap into their data online rather than store it on their own devices. Cloud-based software, such as Bright Pattern Contact Center, is scalable and can be updated and deployed rapidly, making for simplified installation and usage for individuals and businesses from any location.
Cloud-based software provides:
- Access to applications, data, and shared resources via web browsers
- Rapid installation, deployment, and updates for tenants and individuals
- Data sharing and security
Bright Pattern’s omnichannel contact center software helps simplify omnichannel customer service for customers, agents, and contact center managers. Our cloud contact center solutions provide effective multichannel communications, CRM integrations, cloud APIs, and tools for quality management.