Cloud call center software, such as Bright Pattern Contact Center, puts customer interactions and CRM management tools on the cloud. Accessible by any user in any location, cloud call center software helps businesses manage their multichannel communications between customers and agents, improve training and monitoring through quality management reports for supervisors and administrators, and offer self-service options to customers, all from a cloud application.
Cloud call center software increases efficiency for a business’s customer service by providing:
- Controlled, automated routing of interactions across multiple channels: voice, chat, email, SMS/text, mobile messenger
- Key metrics for all interactions, for comprehensive reporting and quality management tracking
- Affordable, accessible technology for businesses working in a global market
- Self-service tools designed to increase agent productivity and improve customer engagement
Bright Pattern’s omnichannel contact center software helps simplify omnichannel customer service for customers, agents, and contact center managers. Our cloud contact center solutions provide effective multichannel communications, CRM integrations, cloud APIs, and tools for quality management.