Cloud communications are changing the way businesses and customers interact. Working in the cloud means that organizations perform all business operations online in a virtual environment, where resources and data are shared and accessible online, and agents need only open their web browser to connect with customers. For contact centers, some of the features enabled by cloud communications include automatic call distributors (ACD), automatic dialers, interactive voice response (IVR) systems, workforce management (WFM), analysis and reporting, and customer relationship management (CRM) solutions. Cloud-based communications applications are convenient, efficient, and accessible to any user anywhere.
Innovative and powerful, cloud communications provide contact centers with:
- Integrated web-based solutions for contact center operations
- Workforce management on the cloud
- Automatic interaction routing via IVR systems
- Scalability and easy deployment for businesses large and small
Bright Pattern’s omnichannel contact center software helps simplify omnichannel customer service for customers, agents, and contact center managers. Our cloud contact center solutions provide effective multichannel communications, CRM integrations, cloud APIs, and tools for quality management.