Cloud computing solutions can include IT infrastructure, development platforms, and software solutions that are available through a web browser with an internet connection. Software services such as our Bright Pattern Contact Center solution deliver applications using a multitenant architecture, which are scalable and available “on demand” on a subscription or pay-as-you-go basis.
Typically there are three types of cloud computing solutions:
- Infrastructure as a Service (IaaS) for virtual machines, networking, storage capacity, and other types of utilities
- Platform as a Service (PaaS) for support structures that facilitate development environments using shared, scalable resources
- Software as a Service (SaaS)
Bright Pattern’s omnichannel contact center software helps simplify omnichannel customer service for customers, agents, and contact center managers. Our cloud contact center solutions provide effective multichannel communications, CRM integrations, cloud APIs, and tools for quality management.