Powerful Cloud Contact Center Software With Embedded AI

Frost & Sullivan Profiles Bright Pattern as a Top Vendor in Latest Report

Stay On Trend With Bright Pattern: 2021 Customer Experience Trends

Cutting Edge Innovation

Find out why Bright Pattern software has the highest ROI in the industry.

#1 Quality Assurance

Ensure consistency and quality on ALL interactions through built-in, AI-supported, omnichannel quality assurance capabilities.

#2 Omnichannel Conversations

Provide customers seamless, effortless conversations across all channels and allow customers to switch between channels.

#3 Powerful Personalization

Personalize customer experiences across all channels using customer CRM data and empower agents with key customer info.

Unified Agent Desktop

Our omnichannel contact center solution gives your organization the ability to seamlessly communicate with clients throughout their entire customer journey.

Omnichannel Quality Management

Ensure consistently excellent customer experiences and optimize call center performance with AI-powered OmniQM.

CRM Integration

Track the customer journey with your business on any channel. Integrations with all CRM providers or your own system of records.

CRM & WFO Integrations

Fully Compliant

Contact center software and data centers are fully compliant with the following standards, and regularly adding new ones:

  • TCPA
  • Ofcom
  • GDPR
  • SOC 1
  • FISMA
  • PCI DSS
  • SOC 2
  • HIPAA ACT
  • EU SAFE HARBOR

Bright Pattern software compliance includes GDPR and HIPAA compliant infrastructure, data storage, and data transmission for sensitive data; firewalls and access controls to protect customer credit card data; audit logs to create an audit train for access to network resources and data; regular penetration and security testing for systems and processes.

Explore Industry Solutions

Completely customizable and easy to scale, virtual call center software keeps you and your business compliant and innovative by design – without costly upgrades. Transform your contact center with deceptively simple software that’s intuitive to use and your agents will love!

AI Support For Efficiency

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AI Agent assistance

Empower your call center agents with powerful AI capabilities, giving them on-the-fly response suggestions and sentiment analysis to streamline their interactions.

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AI Quality Assurance

Monitor every interaction on every channel effortlessly. Powered by AI and sentiment analysis, omnichannel QA ensures consistency throughout your contact center.

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Conversational IVR

Give your customers the freedom of choice and self-service. Utilizing advanced AI, Conversational IVRs give your customers a voice and streamline your center.

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All Digital Channels

Customers want to connect with your contact center on their preferred channels. The freedom of choice lets them connect with your contact center on all digital channels.

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What Do Contact Center Industry Analysts Say About Bright Pattern?

Multi-Year Finalist for G2 Crowd

  • CCaaS Leader: G2 Crowd recognizes Bright Pattern as one of the top providers of contact center software.
  • #1 ROI: Bright Pattern helped customers earn back their investment in less than half the industry average ROI.
  • #1 Speed of Deployment: Bright Pattern’s platform has the fast implementation time of 1.6 months.
  • Beats Leading CCaaS Providers: Bright Pattern outranked leading providers, including Five9, NICE inContact, Avaya, Aspect, and 8×8
Read G2 Crowd Report

Ovum, now Omdia, Recognized Bright Pattern as the “Company to Watch”

  • Market Challenger: Omdia recognizes Bright Pattern as a market challenger in their latest Cloud Contact Center Buyer’s Guide.
  • #1 in Platform Functionality
  • #1 in Interoperability
  • #1 in Hosting Reliability and Scalability
  • Ken Landoline Quote: “Omdia believed [Bright Pattern] was a competitor worth watching back in 2017. Now Omdia is even more certain of Bright Pattern’s strong credentials and future potential…”
  • Previous Recognition: In the previous buyer’s guide Bright Pattern ranked #1 for…

Read Ovum Report

Read Omdia Report

Multi-Year Finalist for CCW Excellence Awards

  • Disruptive Tech: Bright Pattern’s Omni QM product selected as a finalist for “Disruptive Technology Solution of the Year”.
  • Omnichannel Tech: Bright Pattern selected as a finalist for Omnichannel Solution Provider of the Year.
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Gartner Software Advice’s FrontRunner Leader Third Consecutive Year

  • CCaaS Leader: Gartner Software Advice named Bright Pattern as a leader in 2018, 2019, and 2020.
  • Beats Leading CCaaS Providers: Bright Pattern received customer ratings higher than Five9, Genesys PureCloud, NICE inContact, RingCentral, 3CLogic, Talkdesk, and more. 
  • Outstanding Reviews: Leads the call center category with a rating of 4.74 out of 5, with perfect ratings for customer support and value.

Gartner Digital Markets

Frost and Sullivan’s Profile of Bright Pattern

  • Nancy Jamison Quote: “Companies looking at emerging channels, omnichannel, and AI would do well to look at Bright Pattern”
  • “True Omnichannel capabilities without significant license or professional service expenses.”
  • Simple platform with fast set-up times (half the industry average) and a fraction of the cost compared to many other vendors.
  • All channels are native to the platform, enabling true omnichannel conversations and omnichannel quality management.”
Read the Report

Our Reviews

Keith M.
5/5
Dec. 2018

Pros: 25 Years of Call Center Experience, BrightPattern is the best. What do you like best? Ease of use, coupled with excellent features.Virtual queue callback should be more...

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Othmar M
5/5
Dec. 2019

Pros: Platform is very reliable. Team is great to work with and we have no problem with integrating our applications. Brightpattern serves as our backbone for our entire...

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Allan Young
5/5
Feb. 2017

Pros: We've tried many other cloud-based contact center solutions. Only Bright Pattern could scale with us. Our technology team evaluated and even ran live with several other cloud-based...

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Derek Greenwood
5/5
Dec. 2019

Pros: Omnichannel in the cloud! We love the ease of use of the platform and the endless omni-channel capabilities. It is an open platform which allowed us to...

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Othmar Blumencron
5/5
Dec. 2019

Pros: Bright Pattern is an innovative and easy to use omnichannel contact center software. I have been using this software for several years now and each release continues...

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Roger Meador
5/5
Mar. 2017

Pros: Trusource Labs is third-party contact center outsourcing company. We have been using Brightpattern for about two-and-a-half years now. During that time there have been a steady release...

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Hiroshi Shibayama
5/5
Sept. 2017

Pros: THE BEST and ONLY ONE TRUE OMNICHANNEL SOLUTION! This is a ALL IN ONE solution with APIs which can give me freedoms to integrate other softwares easily....

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