Inbound call center software provides call centers and contact centers with customer interaction and CRM management tools designed to increase efficiency and improve the customer experience. Inbound call center software helps businesses manage their multichannel communications from customers to agents, improve training and monitoring through quality management reports for supervisors and administrators, and offer self-service options to customers.
Inbound call center software increases efficiency for a business’s customer service by providing:
- Controlled, automated routing of interactions across multiple channels: voice, chat, email, SMS/text, mobile messenger
- Key metrics for all interactions, for comprehensive reporting and quality management tracking
- Integrated tools for businesses of any size
- Self-service tools designed to increase agent productivity and improve customer engagement
Bright Pattern’s omnichannel contact center software helps simplify omnichannel customer service for customers, agents, and contact center managers. Our cloud contact center solutions provide effective multichannel communications, CRM integrations, cloud APIs, and tools for quality management.