Orchestration ServiceNow allows IT to automate complex tasks, such as web services, directories, mail servers, and more, on remote computers. IT experts or knowledge workers use Orchestration to handle infrastructure elements, such as applications, databases, and hardware. Using the ServiceNow self‑service portal, IT experts or knowledge workers can also resolve service inquiries using chat, email, the phone, and on-call scheduling.
Orchestration ServiceNow provides:
- Automation for complex tasks
- Orchestration workflows
- Activities management
- A self-service portal
Bright Pattern Contact Center integration with ServiceNow brings experts or knowledge workers into customer conversations, in context, to resolve service inquiries faster. Omnichannel communications for ServiceNow allows your contact center to assist with problem resolution or service request fulfillment. ServiceNow users can recognize customers, record and distribute the interactions to analysts, capture customer satisfaction with post-transactional surveys, and assess analyst performance through an extensive set of reports.