ServiceNow CRM

ServiceNow CRM allows IT to improve business relationships with customers. The ServiceNow self‑service portal lets IT experts or knowledge workers resolve service inquiries using chat, email, the phone, and on-call scheduling. ServiceNow CRM makes it easy to navigate cases, contacts, and events and automatically route them to the appropriate resolution group. Knowledge workers can respond to inquiries fast, in context.

ServiceNow CRM provides:

  • A self-service portal
  • Case and customer management
  • Service contracts
  • Product management

Bright Pattern Contact Center integration with ServiceNow brings experts or knowledge workers into customer conversations, in context, to resolve service inquiries faster. Omnichannel communications for ServiceNow allows your contact center to assist with problem resolution or service request fulfillment. ServiceNow users can recognize customers, record and distribute the interactions to analysts, capture customer satisfaction with post-transactional surveys, and assess analyst performance through an extensive set of reports.

Learn more about ServiceNow integration at brightpattern.com

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